Registering on self serve but asking for driver's license number?

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  • Updated 5 years ago
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I want to register on self serve but they are asking for driver's license number, the problem is I don't have driver's license. How can I register without driver's license number?
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Shei Añonuevo

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Posted 5 years ago

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Timo Tuokkola, Mobile Master

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What ID did you provide when you signed up for service? Try entering that number.
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MykeC

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Hey Shei, were you able to get this resolved?

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Shei Añonuevo

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Thanks. A customer service agent of Koodo helped me about it. :)
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Chris Farley

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call customer service they will send you a profile confirmation link right to your e-mail! and they will assist you with 1st time setup with self serve and give you the mini tour!
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Leyla Mah

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I have same problem. What should I do?
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Dennis, Mobile Master

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It depends on what ID you gave them. For example, If you gave them a provincial ID card, try entering that ID number
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Leyla Mah

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I tried whatever ID that I give them, but it says that :
The information you have entered is incorrect. For security purposes, your account will be temporarily locked if you fail to enter the correct account information on your next attempt.
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Dennis, Mobile Master

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Give Koodo a call and they can set you up.
*611 on your cell or 1-866-995-6636

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