Registering for online account

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  • Updated 4 years ago
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I just bought a SIM and monthly plan to put in my existing phone. I'm trying to register online for an account, but when I enter my data (name, phone number, postcode and account number), it says that data doesn't match account info. I have no idea what is wrong, and want to be able to open an account.

Should I phone up? Is there a toll-free number I can call? (Or a number I can call from my Koodo phone which gets me straight to customer service?)

Thanks so much, Alex
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alex wilson

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Posted 4 years ago

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John Burke, Mobile Master

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You can reach Customer Service by phone in multiple ways:
1) 1-866-99-KOODO (1-866-995-6636)
2) 647-788-4337.
3) *611 from your mobile phone

Hours of Operation:
Monday − Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm

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