Registering debit visa card failure

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  • Updated 3 years ago
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i cant register m scotiabank debit visa card, which is weird. i've tried registering online and at the local store in montreal, canada.
thoughts?
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Simon Hsu

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Posted 3 years ago

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RudyW

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Registering it for what? Preauthorized payments? I think you could only use to buy phones not to pay for your bill online. You would have to give them your bank account details if you want to have your bills paid.
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Simon Hsu

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yes i did, but the card that i own cannot get registered which is weird because i know someone who successfully registered the same type of card that i have.

not sure if the koodo system is not functioning properly for people like me who are trying to register a preauthorized payment (according to the local koodo worker), or it is just my card isnt the right one to be registered.
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Dennis, Mobile Master

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If it is not accepting your card you will need to call Koodo customer service. Tell them you tried on self serve and it didnt work.
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Simon Hsu

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ok thanks
when i tried to call customer service for the same issue that i am having as the client above, koodo said they will charge me $5 for assistance over the phone.
meanwhile i cant even put anything on my account so i need help... wtf
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Mayumi, Mobile Master

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They won't charge you for this. You have an issue through self serve and need help by customer service. Make sure you tell them you tried through self serve but it didn't work. They will help you to fix it.

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