Refund money deposited in the previous service, Rogers.

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  • Updated 2 years ago
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I am moving my number from Rogers to Koodo. But when I opened the account, Rogers deposited 100 in my account. They said they will return if I end the service. Since Koodo is said to take care of the transferring process, will it help me to refund this $100? Or what shall I do to refund?
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Mi LIN

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Posted 2 years ago

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Mayumi, Mobile Master

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You have to contact Rogers.
Koodo will take care of opening your accountand transfer your number.
But, you have to deal with Rogers anything bill related with them.
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Mi LIN

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Thanks!
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Sophia, Mobile Master

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I think you might have misunderstood... All Koodo helps with is transferring your number across, not with billing issues, Mi Lin. You're best off to contact Rogers about the $100 :)
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Mi LIN

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Thanks!
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Jonathan I, Mobile Master

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This was likely a security deposit based on credit evaluation upon signing up with Rogers; as was stated, you'll have to contact them. Since it's already cancelled, they might have done it automatically, but when we're dealing with pure money, I would definitely contact them to ensure a cheque is sent out. Be aware that this could take 4 to 6 weeks to arrive (the carriers are awfully slow at issuing refund cheques, what a surprise...)
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Mi LIN

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Yes, I have contacted Rogers, and they will send me the cheque in one week. Thank you so much for detailed explanation.
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Jonathan I, Mobile Master

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That's faster than I expected. I had a similar scenario where we cancelled Rogers home services for Bell and we had a credit owed to us, they said a cheque would take up to 4 weeks! I got them to credit another Rogers account we had in our family instead and worked out cash with them to make it faster.