Refund for price drop on a newly purchased phone

  • 1
  • Question
  • Updated 7 months ago

I recently purchased a phone (G6)  from Koodo online and days after I received it, I noticed the price dropped for the same phone. Would i be able to get a refund for the difference or do I have to return mine first? I'm in Ontario.

Photo of Rajesh singh

Rajesh singh

  • 110 Points 100 badge 2x thumb

Posted 7 months ago

  • 1
Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb
Hi Rajesh,

You will need to send a message to the webstore for that. Worst case, if you are still within your first 15 days return the phone and go to a kiosk to buy it again.
Photo of Rajesh singh

Rajesh singh

  • 110 Points 100 badge 2x thumb
I did send a message to the koodo webstore but it's been almost 2 days and i haven't heard anything back from them. Any idea how long before i can expect a reply? Is there anything else i can do? I can never get through to them by phone. It eventually asks to leave a message, which i did. Any other suggestions?
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,554 Points 100k badge 2x thumb
What did you pay and what's the sale price I'm not seeing a deal on it?
Also did you just sign up with a new plan that you won't want to lose or did you just get a new phone?
Tab Medium
Save $354!