Refund for price drop on a newly purchased phone

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  • Updated 3 months ago

I recently purchased a phone (G6)  from Koodo online and days after I received it, I noticed the price dropped for the same phone. Would i be able to get a refund for the difference or do I have to return mine first? I'm in Ontario.

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Rajesh singh

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Posted 3 months ago

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Mathieu, Mobile Master

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Hi Rajesh,

You will need to send a message to the webstore for that. Worst case, if you are still within your first 15 days return the phone and go to a kiosk to buy it again.
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Rajesh singh

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I did send a message to the koodo webstore but it's been almost 2 days and i haven't heard anything back from them. Any idea how long before i can expect a reply? Is there anything else i can do? I can never get through to them by phone. It eventually asks to leave a message, which i did. Any other suggestions?
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Paul Deschamps, Mobile Master

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What did you pay and what's the sale price I'm not seeing a deal on it?
Also did you just sign up with a new plan that you won't want to lose or did you just get a new phone?
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