Refund after overcharge?

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  • Updated 3 weeks ago
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I'm a client since April 2012 and I found out that all the new monthly plans all included unlimited messaging now. Since I opened my account, I have paid an extra 5$/month for an add-on for unlimited messaging. I did not get any notifications about changes in my plan when it happened, but Koodo still charged me for that add-on which does not exist anymore.

My phone is an old Blackberry Curve. My current plan does not exist anymore.

The last time that I paid for that unnecessary add-on before I took it out myself was in October 2016.

I was wondering if there was any ways possible for me to get a refund for all those months (from the month when the change happened up to October 2016)?

Thank you
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Leo N

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Posted 3 weeks ago

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3 weeks ago
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Dennis, Mobile Master

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If your old plan does not include unlimited texting, and you haven't changed your plan, then you still won't have unlimted texting without the add-on
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2018-04-02T23:45:05+00:00
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Dennis, Mobile Master

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Maybe your plan always had unlimited texting?
2018-04-02T23:54:40+00:00
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Dinh, Mobile Master

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@Leo: I think you could call Koodo and ask for the refund. They might give you some courtesy credits. Frankly you should have called them in Nov 2016.

The problem is: it was more than 1 years old, the time period to deal with those bill has expired. You could try to talk to them but still I am not sure if you are eligible to get anything.
2018-04-03T00:01:26+00:00
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David, Mobile Master

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If I recall, you can request an adjustment for the previous 3 months.
2018-04-03T00:15:53+00:00
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Leo N

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I tried calling a few times since then, they always put me on hold and then hung up on me. Anyways thanks for helping and informing me guys, I'll try calling them again at different times of the day.
2018-04-03T15:38:29+00:00
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Dennis, Mobile Master

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Try to send them a private message on Facebook or twitter first.  If they are unabale to resolve the situation, a complaint to the CRTC can do wonders
3 weeks ago
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Camilo_A

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Hi there!

In your bill is written that you have 30 days to dispute charges you don't agree with, over those 30 days, charges are not disputable...

As consumers is our responsibility to check our bills and make sure everything is ok and up to date...

I will still expose my case and see what can be done, but keep that in mind.
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