I'm a client since April 2012 and I found out that all the new monthly plans all included unlimited messaging now. Since I opened my account, I have paid an extra 5$/month for an add-on for unlimited messaging. I did not get any notifications about changes in my plan when it happened, but Koodo still charged me for that add-on which does not exist anymore.
My phone is an old Blackberry Curve. My current plan does not exist anymore.
The last time that I paid for that unnecessary add-on before I took it out myself was in October 2016.
I was wondering if there was any ways possible for me to get a refund for all those months (from the month when the change happened up to October 2016)?
Thank you
My phone is an old Blackberry Curve. My current plan does not exist anymore.
The last time that I paid for that unnecessary add-on before I took it out myself was in October 2016.
I was wondering if there was any ways possible for me to get a refund for all those months (from the month when the change happened up to October 2016)?
Thank you
Dennis, Mobile Master
Dinh, Mobile Master
The problem is: it was more than 1 years old, the time period to deal with those bill has expired. You could try to talk to them but still I am not sure if you are eligible to get anything.
David, Mobile Master
Leo N
Dennis, Mobile Master