Referral for $50 credit each (Exp. June 5th)

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I sent a referral to my wife and she confirmed the referral. We are not in the country for another 25 days (the end of June 2017). When we return will we be able to redeem the $50 credit for her and myself when she buys the phone and apply the number into the referral system?
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Barry Pither

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Posted 1 year ago

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Allan, Mobile Master

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You have 30 days from when your wife accpeted the referal to buy a phone/sim card so you should be fine by the sounds of it!
The $50 will be seen on the account 4-8 weeks after the referal is approved.
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Barry Pither

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Thank you Allan ... do you work for Koodo?
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Ranjan, Official Rep

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Barry - although you have 30 days to redeem by activating, as Alan mentioned, keep in mind that the current $50 promo is for a limited time and will be ending on June 5; after which it goes back to the regular $25 credit. Also, Allan is a volunteer on this community, a fellow customer like you :)
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Barry Pither

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Thank you Ranjan ... after speaking with a Koodo rep by phone he said as long as my referred buddy registers her compliance online, then we have 30 days to activate - for the full $50 credit (each) - by visiting a store for product and SIM card, and then registering the new Koodo number online. And he wrote a note of that on my account.
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Ranjan, Official Rep

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I'm pretty close to the program Barry, and I think there may have been a bit of miscommunication. While the new customer does indeed have 30 days to redeem the referral once it's sent, they're only eligible for the offer that's available in-market at the time of activation. That said, all participants are eligible to earn up to $300/calendar year by referring other friends, so keep an eye out for promo periods where the reward credit is doubled :)
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titaniumtux

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Glad to hear we have a true expert on the refer a friend program. That means if customer activates with Koodo on June 3rd, but only finalizes the refer a friend offer June 6th, they only get the $25 credit? That'd make sense.

Only reason I ever delay completing a refer a friend offer is when I'm porting in a number after the fact. I find from experience, if you don't port your number in at the time of activation, and port it in later via self-serve, you'll get the refer a friend credit applied to your account faster if you complete the offer after the number has been ported in.

But as per Ranjan's advice, I would not recommend delaying this, as this could compromise the program's credit payouts you'd be getting if you wait too long.

This leads me to my next question...if a customer activates service a few days before the refer a friend credits double, then by chance completes the offer after the date that the double the credits start, does that mean they'll get the $50 credit? I suppose it'd be nearly impossible to plan, but would be good to know if it works both ways...

(Edited)