Referral Denied

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  • Question
  • Updated 2 years ago
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I have a referral denied and the reason was "This referral was denied because a program representative manually denied the referral."  What does it mean?  Thanks.
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Peter Wong

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Posted 2 years ago

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Chadwick, Mobile Master

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I believe it means they found a reason not to give you the friend referral discount. whether is be expired referral code or what have you. So a customer rep manually denied it. You may want to contact the store u got it done at. Or email customer support through self serve. Sometimes its an error and can be fixed.

Best of luck
(Edited)
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Peter Wong

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Thank you.
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Robert, Mobile Master

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Did he stay active at lest 3 months with Koodo?
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Peter Wong

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He joined early this month so that is why I am curious about the denial.
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Timo Tuokkola, Mobile Master

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Did they sign up for postpaid? Referral credits are not available for prepaid.

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