refer a friend

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  • Question
  • Updated 2 years ago
  • Answered

My friend refer me to join koodo . Before I bought the phone lg g4 at wow mobile at Dixie mall at Oct 2, I did filled info at https://referafriend.koodomobile.com. After bought phone and active $25 months plans, l put on my phone number at website, all did it in one day, but couple hours apart. After 1 week I  am not getting email, so can't check status, then repot problem, final get email  tell me needs to wait  up to one month to have credit. But now it is time, I don't know why credit still not show up, not even email and no way to check status, so do my friend!

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wei qiang song

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Posted 2 years ago

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Ranjan, Official Rep

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Hi Wei - you can check the status of your referral by logging into your account at www.koodo.com/refer. Yes, typical turn-around is 4-6 weeks for the credits to be applied, but given the success of the current promo period there is a slight back-log. If your submission is pending verification, then all is good - it's just backed up due to the volume, and it's just a matter of time until your credits are applied. Thanks for your patience.
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wei qiang song

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Did you look at my account? It is 6 week! Still not show up.

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Ranjan, Official Rep

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Give us one more week Wei. Hoping to have all of the current back-log cleared by then. Once your submission has been reviewed, you will get an email confirming whether the referral was approved or not. 
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wei qiang song

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At my email on Oct 7 it say up to 4 weeks. Is rule Changed? I just wondering.
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Mayumi, Mobile Master

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I don't think their rule changed.
Even it said 4 to 6 weeks, it might take 8 weeks or more.

I've seen this kind of referral credit delay especially when they had double credit promo.
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wei qiang song

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I got the credit, it take time.
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Mayumi, Mobile Master

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Great! Thank you for update :)