Koodo kiosk manager made a big mistake. I walked in to switch my and my parent's services to koodo today and before he started the process I asked him if he wanted me to set up anything first because my friend sent me a refer a friend link. He said no we need to activate the account first, pay for the sim card and switch my services to koodo before I could use the refer a friend. I was skeptical about that because I've read a few forums about how you need to click on the link and set up an account first. He assured me he did it before and knows what he's doing. He then switched both our phone services to koodo, using 2 accounts. I was really afraid he made a mistake and suggested again we use the link first. He said not to worry and that he was right but to reassure me he would call support. Support said he made a mistake and now I have to email them about it to MAYBE get the refer a friends rewards back.l for myself and my parent. All the manager said was 'sorry, but I've done it like this before and it worked' everything I read says you have to make an account online first and then do the rest of the setting up, payment, etc. What can I do now?