Refer-a-friend credit still pending

  • 1
  • Question
  • Updated 1 year ago
  • (Edited)
So I signed up with Koodo via Refer a friend promo and I was advised that I will get back $50 credit after 3 months but up until now I dont see any credit on my account. Tried calling but its just keeps on ringing! anyone please?
Photo of Joseph


  • 70 Points

Posted 1 year ago

  • 1
Photo of Allan

Allan, Mobile Master

  • 62,674 Points 50k badge 2x thumb
Login on and it will tell you the status of your referral. (Pending, denied, etc.).

Calling customer service is only available at the times below:
  • Monday − Friday: 9am - 9pm
  • Saturday: 9am - 7pm
  • Sunday: 9am - 7pm
If you want to contact Koodo directly I would suggest messaging them through facebook.
Photo of Ranjan

Ranjan, Official Rep

  • 30,432 Points 20k badge 2x thumb
Hi Joseph - per Allan's comment, for anyone to qualify for a refer-a-friend credit, they would have to follow the required steps and initiate the process through the website he referenced above. I wasn't able to find a profile matching any of your account info. (name, email, phone number, etc.) Do you remember doing this? If so, you would have also received emails to confirm your account being created, the referral being submitted successfully, etc. 

The good news is that you can earn credits for referring friends/family throughout the year. Take a look at the website to familiarize yourself with the steps and rules :)