Refer a fiend "verifying account number"

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Hello, I referred a friend a month ago. She completed the instruction in the email but neither me and her we received the discount of 50$. WHen I log in the Refer a friend page I see the details of this referral and the status is "rerifying account number". Could you please help me?

Thank you.
Photo of Luca Posa

Luca Posa

  • 138 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Bernard

Bernard, Official Rep

  • 80,906 Points 50k badge 2x thumb
Luca, I see the referral was approved back in  August and $50 applied to your invoice in the same month. Can you pls login to your account and check your August invoice.
Photo of Luca Posa

Luca Posa

  • 138 Points 100 badge 2x thumb
HI Bernard, you should see 2 referrals. One when I was referred by my friend on end of July and another when I referred a friend of mine on August. I found only that about August on the bill and I was supposing it was the first one. Could you confirm it please? Thanks
Photo of Ranjan

Ranjan, Official Rep

  • 30,412 Points 20k badge 2x thumb
Hi Luca - I see the submission in question (you referred Alice, correct?) Looking into this and will provide a status update once I know more.
Photo of Ranjan

Ranjan, Official Rep

  • 30,412 Points 20k badge 2x thumb
Hi Luca - we were able to verify the referral and the $25 credit has been applied to your account.
Photo of Luca Posa

Luca Posa

  • 138 Points 100 badge 2x thumb
Hi Ranjan, thank you. The 25$ credit will be applied on my next bill or it has been already charged on the previous one?
Photo of Ranjan

Ranjan, Official Rep

  • 29,854 Points 20k badge 2x thumb
Since the credit was applied today, you should see it noted on your next bill, Luca.