Redeeming negative balance on final bill

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  • Updated 9 months ago
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I'm wondering how to redeem a negative balance on my final bill with Koodo. I switched to Public and for some reason can only get Public when I dial the Koodo customer service number. (??) The negative balance isn't my tab, but an overpayment. Can I get Koodo to send me a cheque? How can I do this when I can't reach them by phone?
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N8tronto

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Posted 9 months ago

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Robert, Mobile Master

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Hello.

What number you are trying top call? Also, you might be able to get this balance once you close your account. Koodo should send it to you via mail.
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Adam

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Koodo won't mail the amount owed unless you find a way to ask for a cheque. Instead, they'll just keep sending you an invoice every month showing that they owe you money. When I ported over to Public Mobile almost a year ago, I was too lazy to collect my $20, so they continued to send me these invoices with the balance forwarded from a past bill.

Funnily enough, I recently became a Koodo customer again and I can see the balance they owe me as a separate line on Self Serve. Maybe I should do something about that now. :)
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Robert, Mobile Master

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Well I believe that you would need to call them. I thought they were sending it to you.

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