Recovering Photos on LG G5

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  • Updated 1 month ago
My LG G5 wont turn on, it also wont register its cord even connected to the computer. So I cant physically get on the phone to recover my photos or connect it to my computer to recover them. I don't imagine its possible but is there a way I will be able to get the photos?
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Becka

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Posted 1 month ago

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Dinh, Mobile Master

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Hi Becka,
Have you checked if your battery was dead? you might have to charge it for a while.

You could also try to hold the power button + Volume down to reset the phone.
(Edited)
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BobTheElectrician

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On some handsets, the power/volume hold down will also clear user data, including photos.

Lesson learned too late the hard way: put your pix, music etc on SD card storage by default if your phone supports it. Dead phone = pop the SD card into a reader on the PC or another phone to recover. Auto backup onto Google servers is also a good move.
(Edited)
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Becka

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I had the phone on a charger but since it cant register that the cord is connected it wont charge. I dont have a SD card this time but will definitely be getting one when my new phone arrives 
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Dinh, Mobile Master

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It doesn't delete everything by just pushing those combos alone

If it can turn on, it would show the users menu for many options (continue power up, safe mode, USB debug, Factory data reset, wipe catch and power down)

If users choose to continue power up, nothing will be deleted. If they choose factory data reset (which wasn't the default option), then the phone will follow them. Nobody forces them to.
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Allan, Mobile Master

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Are you using the original cord that came with the phone?
Did you drop the phone recently or you just go to use it and it was dead?
(Edited)
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Becka

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It isn't the original cord but it is an actual LG G5 cord from Koodo. It wasn't dropped, I just had it sitting on a table and when I went back to it, it wouldn't turn on. Koodo is sending a replacement phone so I'm not to worried about fixing it in general I just want to recover some photos that didn't back up for some reason
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rikkster, Mobile Master

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Try pressing and holding the power button in for a second or two while the phone is powered off and charging, you should see a battery charging indicator appear on screen. If you see the indicator, allow the battery to charge to at least 50%. Press and hold the power button in for three to five seconds to see if the phone will power on.

If the above troubleshooting steps fail to yield results, a few questions:

Is the charging port on your phone loose or move side to side when the USB cable is inserted?

How old is the phone/battery (when did you purchase your LG G5)?

Are you using the wall charger and USB cable that came with your phone?
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Becka

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That didn't work since it can't seem to register the cord. I tried another battery from another LG G5 that was already fully charged and it still would not turn on either.

The port looks fine, I was looking at it earlier with a flashlight and nothing looked off.

My phone is about a year old, so is the battery. 

The wall charger is the same the cord is different but it is still an actual LG G5 cord from Koodo that I have been using for a couple months without issue
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Dennis, Mobile Master

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What happens when you put your battery in the other LG G5?  Does the other LG G5 charge with your cords?  This can rule out any issue with the cord/battery
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rikkster, Mobile Master

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Some reports suggest that the power button must be held in for 10 seconds and for as long as 30 seconds for the phone to power on. FWIW give that a try with the fully charged battery from your other G5. 

Does the double-tap to wake/turn off feature work? Thinking that possibly the power switch might be defective. Again, test this with the battery from your other G5.

Does the LED indicator on the upper portion of your LG G5 turn on and/or blink red while the phone is charging? (Or is this what you meant by the phone not registering when plugged into a charger?)
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ushinau

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If the photos are not overwritten, maybe you can try phone data recovery tool to help you scan out your LG G5. If the photos can be scanned out, you can easily get them back.