Reconnecting fee lie

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  • Updated 7 months ago
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Customer service rep lied to me. I asked twice very clearly if there is a reconnecting fee. He told me no there isn't. It's free to reconnect your phone service. Next bill I got a $35 fee for reconnection... has anyone else been lied to by koodo about this or something similar?
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Justin Robb

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  • angry. cheated.

Posted 7 months ago

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Allan, Mobile Master

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Strange that the rep told you otherwise. It is indeed $35 though as listed on the website.

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