Recommendations for dealing with final rogers bill

  • 1
  • Question
  • Updated 5 years ago
  • Answered
I recently cancelled my rogers month-to-month plan and switched over to Koodo - best decision ever!

However, they're now trying to get me to pay for my wireless plan AFTER I cancelled my account and switched to Koodo. I had my own phone, was contract-free, how can they ask me to pay for something after it's cancelled? Can you guys recommend any recourse?
Photo of Eytan Moudahi

Eytan Moudahi

  • 80 Points 75 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
I suggest you sort that out with Rogers, Eytan :) I do think they require a month of cancellation in advance, meaning you'll probably need to settle the final month & bill with them. Most providers act this way... unfortunately.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
You really need to check out your contract, chances are they charge you up to the last month of service instead of up to your next billing date like Koodo. It's pretty standard. You'll probably be better off just to pay them unless your contract states otherwise.
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,404 Points 100k badge 2x thumb
Definitely the last month of service being billed out here. It sucks but it's a common problem when switching to another carrier.
Photo of samsvoc


  • 7,686 Points 5k badge 2x thumb
My cousin signed up with Koodo when he quit Rogers and Robbers came back asking for the last months bill even though he was no longer a rogers customer. I recommended he file an online complaint to the office of the president with rogers and when someone contacted him, they waived the charge. YMMV
Photo of Brian Paul

Brian Paul

  • 2,188 Points 2k badge 2x thumb
I just canceled my Rogers too. I called them a month ago, and today, my phone was disconnected. Now, to wait and see what the real damage is on the 26th, when I get my final bill.
But yes, your last bill is from last month. Just pay it, and be glad you are rid of them, and hope that you are with a better carrier now.
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
Photo of Eytan Moudahi

Eytan Moudahi

  • 80 Points 75 badge 2x thumb
It's disappointing when you consider how easy it is to start your service and how difficult it can be to terminate. I fail to understand how a service you can register for in less than 15 minutes requires 30 days written notice to terminate. What do you think they do with those 30 days?

I filed a complaint with Rogers Management Office asking them to waive the 30 days notice and not charge me the final month rate.

If anyone is thinking of switching carriers and does not want to provide 30 days notice, may I suggest you switch to the cheapest rate plan available, and then switch carriers.
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,808 Points 50k badge 2x thumb
Keep in mind that the cancellation policy is pretty standard for most providers. It is something that was agreed upon when you sign up with any provider wether you read the terms or not.

Koodo has a cancellation policy which would have the line cancelled at the end of the billing cycle in stead of a full 30 days.
Photo of Myke


  • 45,090 Points 20k badge 2x thumb
The 30 days notice is standard among all service providers. Generally speaking though, they don't need the 30 days as they should have the ability to either cancel it immediately or at the end of the billing cycle(which is what Koodo does). Most of them that state that they require 30 days notice are just trying to get additional moneys.

This conversation is no longer open for comments or replies.