Recently opened a new account online; How do I get an account number?

  • 2
  • Question
  • Updated 2 years ago
  • Answered
I ordered a new phone and plan through the website on Dec. 23. All I have so far is an order confirmation number - HFO16876938.

I need to change something in my order (selected the option to port my number but already cancelled my previous service), but Koodo customer service says they absolutely need an account number, which I don't have yet, and I've tried calling the webstore several times but they were never available.

Is it possible to get an account number for an online order before it's activated?
Photo of D.L


  • 416 Points 250 badge 2x thumb

Posted 2 years ago

  • 2
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Send Koodo a Facebook message and copy a link to this conversation.