I made sure it was paid and active, although problem is still there. Tried taking out the sim card and restarting the phone but same problem. Also the network keeps cutting out, it'll say 2 bars than 0 or full bars and cut out again.
Have you confirmed on self-serve that the plan is indeed active? If not, you should have no service, rather than intermittent service. Have you also tried using your phone in another location known to be strong signal strength?
Yes it says active, and just to clarify since upgrading my plan it has said 'no service' whether or not there was any network connection. I can't think of anytime ive been another location recently, my phone has just been at home for the past few days
There have been more than a few postings on this board with prepaid-SIM-to-network connection problems recently. If you are within hailing distance of a Koodo boutique, they can test
your SIM in one of their store phones and supply a replacement if