Receiving pictures yet unable to open them.

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  • Updated 5 years ago
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My phone hasn't been able to open any received pictures in the last 3months or so. It keeps telling me that I need to download it and then tell me it is unable to and that I should try later. Any ideas what may cause this?
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Karina Lamontagne

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  • frustrated & mad.

Posted 5 years ago

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Robert, Mobile Master

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Hello Karina.

Have you ever been able to download any MMS? Usually you get this when you don't have any data on your plan.
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Karina Lamontagne

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I have been, my data plan is 1GB and I've not had any problems with it before so. Also the last time it happened I had barely used any data.
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Mayumi, Mobile Master

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Did you try a battery pull out? Also make sure that your data is turned on :)
Then if you still have a difficulty, call Technical Support at 1-866-995-6636 Options #6.
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Karina Lamontagne

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Thank you! I've done both before so I'll just call Tech.
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Mayumi, Mobile Master

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:) You can also dial *611 from your Koodo phone

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