Receiving picture messages

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  • Updated 4 years ago
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I'm still using my old Samsung Intensity phone. It works great. At the beginning of the year I wasn't able to send or receive picture messages. It works again now but I noticed that I get charged $0.75 or $1.50 every time someone sends me a picture. I was never charged before. What changed?
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Yvonne

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Posted 4 years ago

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Koodo Customer

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What plan are you on?
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Yvonne

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I'm on the $20 Canada wide plan with the $10 add on that includes call display, voice mail, and unlimited messaging.
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Chris Petersens

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You probably had data block on your account (or you turned data off on your phone) earlier which didn't allow picture messaging to work. Now that it's open it works, but if you have anything else running in the background (an app or something else) that's what generting the data charges. Picture messaging is free with your add on.
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Yvonne

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My phone is an old slide phone with keyboard so I don't have apps or the internet running. In the four years I've had this phone, I've never been charged for receiving picture messages. It was only for about a month that I couldn't send or receive picture messages and now it's working again but I'm being charged. I know for a fact that it's only when I receive texts containing pictures.
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Yvonne

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No one answered my question yet. My phone can't run apps. It's an old slide phone so nothing is running in the background. I only get charged data when my phone receives picture messages. I can't control who sends me pictures and I'd like to not be charged $0.75 every time someone does.
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Jonathan I, Mobile Master

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This might have something to do with the fact that your phone is CDMA so there's a conflict in the billing system. I think calling customer service (1-866-995-6636) is your best bet to see what they can work out for you. Maybe a provisioning code fix or something.

I'd also like to point out that there's a $29 plan currently being offered that gives you extra minutes (100) AND evenings/weekends unlimited after 5PM until 8AM, which I believe you don't have right now. It includes unlimited text and picture messaging and Call Display/Voicemail as well. Even better, this would qualify you for Tab Medium if you ever want to upgrade your phone and pay less upfront for a more expensive device (which you will need to eventually, since the CDMA network is being shut down next year).
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Yvonne

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Thank you!
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Yvonne

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In case anyone cares to know, I talked to Koodo and they changed the way picture messages are sent. With the new phones, pictures are getting bigger and bigger so they now use data to download. I had to ask them to block my data so that my phone wouldn't automatically download them and charge me $0.75 for a fuzzy picture I can barely see on my tiny screen.

I just wish I had received a notification that this was going to happen, rather than seeing extra charges on my bill and then dealing with it.
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Jonathan I, Mobile Master

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This isn't something they could forsee or warn you about. It was just a glitch. Glad you got it fixed, though.
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Chris Petersens

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I don't think they changed anything. They changed what type of phones they sell (from mostly CDMA to only HSPA). @ different systems, however if you have a CDMA phone that will only work on their CDMA network which they are shutting down soon.

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