Receiving Email on Data question

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  • Updated 5 years ago
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Cannot receive emails when on "data". I can recieve emails on wifi.
When I try to refresh Outlook when on Data, it doesn't work.
Any info would be great.
I have a Galaxy S3 on Koodo
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Skip Johnson

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Posted 5 years ago

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Zaphod Beeblebrox

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There is a possibility the mobile data is not working on the device since wifi does work. Try taking the battery and sim card out for a minute, place them back in then power up the phone. Sometimes that will fix an issue like yours. Confirm the data is turned on by going to Settings > Data Usage > Mobile Date is in the ON position or checked off.
If that doesn't work, it's possible that the APN (Access Point Name) would need to be reentered.
Go to Settings > More Settings > Mobile Networks > Access Point Names. Press the menu button (below the screen, far left icon) go to Add New APN and put in the following information

APN: sp.koodo.com
Proxy server: 74.49.0.18
Port: 80
Username:
Password:
Server:
MMSC: http ://aliasredirect.net/proxy/koodo/mmsc
Proxy server: 74.49.0.18
Port: 80
MCC : 302
MNC : 220
APN type :

If that fails, call Koodo Tech Support at 1-866-995-6636 option 6 and they can go further into the troubleshooting.
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Timo Tuokkola, Mobile Master

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Tyler! Telling people to make sure their Mobile Date is turned on...
:-o
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Zaphod Beeblebrox

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With society consisting on people on the go, mobile dating is the way to do it :)
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Zaphod Beeblebrox

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...date = data
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Skip Johnson

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Thx Tyler, I will try the APN and if not phone Koodo
Cheers
Jon
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Zaphod Beeblebrox

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Keep us posted

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