Received a text regarding roaming while in Canada.

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  • Updated 10 months ago
Received a text regarding roaming while in Canada. I was on Vancouver Island on Saturday, talking on the phone to a friend, when I received a text saying "Welcome to the USA" then it went on about being charged roaming fees. I have roaming on my phone turned OFF. I have tried to call Koodo twice, both times there is at least a 20 minute wait. I don't have the time to wait 20 minutes for an answer about the text, and if they were charging me roaming fees while I was still in Canada,and I have a Canada wide plan.
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Helen Campbell

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  • frustrated!!!

Posted 10 months ago

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Allan, Mobile Master

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Vancouver island is close the the US. You get that text when you connect to a US cell tower. You can login to self serve and look at your usage to see if you have and US Roaming charges. If you do, you can feel free to send a message via Facebook to Koodo and ask them to reverse that charges as you were still in Canada.

To prevent this from happening you can change your carrier settings to only connect to Koodo towers.