Really not happy with the ID restrictions

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  • Updated 2 years ago
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My phone is now officially dead and i need a replacement. I have more than enough on my tab to get a new phone, but the kiosks won't let me because I do not have photo ID they approve of. I have multiple documents and corroborating photo IDs that do work (enough to let me vote, but not get my phone, apparently). I do not have the money to get a new form of ID at for awhile. Is there anything that can be done?
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Kim

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Posted 3 years ago

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Chad Burr, Mobile Master

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May I ask what ID specifically you do have?
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Kim

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photo health card, University Id, Sin number, credit card, birth certificate and recent bank statement proving my current address
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Kim

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not to mention the phone on the bill
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Mitchell Palmater

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The people at the Kiosk have no say in the matter.
You have to have proper photo ID.
If you don't drive, then you would be best off to get a provincial photo ID.
The purple card that looks like a license but isn't.
Health card is not supposed to be accepted anywhere you go as photo ID.


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Mitchell Palmater

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Sorry that's an old version of the photo.
Now any passport will work, doesn't have to be Canadian.
and the new citizenship cards work too.
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Kim

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It is ridiculous to go that hard line on a policy. I get the health card issue, and I get wanting to make accounts secure, but when I have more than enough proof of who I am, as I did, it's a little absurd. 
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Chad Burr, Mobile Master

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Mitchel, Koodo frowns on sharing the actual internal pages here. Just a heads up.
(Edited)
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Mitchell Palmater

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whoooooops.
My apologies.
Thanks for heads up
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Chad Burr, Mobile Master

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Hi Kim, you're not going to like this but apparently the ID you hold now isn't good enough. You're going to need to get a piece of ID as described above to get what you want from a kiosk.

On the plus side it's probably not a bad thing to have a government issued ID card.

Sorry I could not be of more help but these policies are in place to protect you and Koodo.

Good Luck.
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Kim

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Yeah, that doesn't help at all right now. This protects nothing. 
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Kim

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It also ensures that I am done with Kodoo
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Mitchell Palmater

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I have worked for bell and rogers before and they require the same pieces of photo ID. It takes 10 minutes to get a photo ID made at service ontario. This will not be the only time you are asked for proper ID in your life. It is a good idea to have a proper one!!
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Sam Dmitruk

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Unfortunately the Ontario Health Card is not considered Photo ID - despite the fact that it has a picture on it.  With what you have now you wouldn't have a problem getting a Photo ID Card (the purple card) they take about 2 weeks to come in the mail.
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Ahmad

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Just curious, why dont you take the time to get proper ID? You'll keep having problems like this in the future if all you have is a health card as photo ID
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5s

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you have a Koodo Account, but can't get a replacement phone, because you have no proper ID
So how did you come into possession of the Koodo Account to begin with?
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Megan Dean

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Because they've changed their policy since then. You can order a phone on koodomobile.com/selfserve with a credit card(no charge),which is what I did since I don't have a driver's licence and my passport is expired (currently waiting on new one). They shipped the phone to the WRONG address for some reason, it was returned to sender, tab reversed, so I tried to order it again. Well, due to 'security reasons' I can't use the same credit card for 30 days!! Grrrrr I'm so mad with Koodo right now. I've done 3 phone upgrades in 8 years. I was told by customer service over the phone today that since I'm an active customer I can go to a kiosk/store with any photo ID plus SIN card and credit card and get the upgrade. If they say no I'm cancelling my account and becoming a secondary user on my boyfriends Bell account. This has been the week from hell dealing with this company.
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Alyssa Lake

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What I find most perplexing about this issue is that it appears one can purchase a phone online without one of the requisite photo IDs?
Protection? ...Huh?
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Mathieu, Mobile Master

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When buying a phone online on your account you must be able to sign into self serve, which on it's own is a way of verifying you are who you say you are.
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Chad Burr, Mobile Master

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I do believe your need to provide a payment card and the billing and shipping address have to match.
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Mathieu, Mobile Master

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I don't think so Chad. When I ordered a phone online, I had an alternate address set, they still let the credit card go through...