really disappointed and frustrated about over 10 days phone suspended for no reason

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  • Updated 12 months ago
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  • (Edited)
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My phone was suspended for no reason over 10 days , I am really sad . I don't know what's wrong with me .

after I got a new koodo phone number for 3 days , I found my phone was suspended by koodo . I got a message which said sth like "suspend your phone for some suspicious reason" .I sent all the documents you required such as my photo ID , proof of address ,bank statement etc.....

over 10 days ,nobody can connect me through the phone .......

the worst thing is now I can not even call *611 , and I do not know when koodo will restore my phone.

 

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Fan Zhang

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Posted 12 months ago

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Fan Zhang

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everyone can imgae that  without phone for over 10 days ....... and koodo didn't give me any feedback or update about the status
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Fan Zhang

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I don't know what's the policy of koodo for new accounts , I offered you everything you asked for , and mailed you several times , and nothing feedback!

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Dennis, Mobile Master

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Hi Fan,

I'll flag this to our Koodo rep and see if they can give you any more info than last time
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Dennis, Mobile Master

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Maybe email them again with the email address you sent your additional ID to
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Fan Zhang

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everyday I email them once to ask for update , sadly , they never replied to me.

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Dennis, Mobile Master

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If I were you I would cancel and move to another provider
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Fan Zhang

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Thanks !  as I left this phone number in my resume , and already sent ...... I am looking for a new job now......................

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Dennis, Mobile Master

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If you decide to move to a new provider, I would try to port your number over.  The new provider can tell you if they can do that or not for a suspended account.

You can also make a complaint to the government here:
http://www.ccts-cprst.ca/complaints
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Fan Zhang

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If anyone had  similar experience , pls tell me how long koodo will restore the phone ! Thanks !

(Edited)
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Fan Zhang

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I do not know why you can suspend the customer's phone for no reason, and over 10 days .....I really have no idear, if some investigation needed , could you pls take it as high priority ?


(Edited)
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Fan Zhang

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security department is missing the second piece of ID required to reactivate your service. You would need to fax (18669564844) or email (FMgmtFax416-279-4844@telus.com) a second piece of Canadian government issued ID (Front & Back) to our security team. This can include: -Your SIN card -Driver's License -Provincial photo card -Credit card

 well , I do not have a Driver's License so far , is it safe to gave them both sides of credit card? or I can offer the SIN paper (not card as I got the SIN paper on 2016)

 any suggestion?

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David, Mobile Master

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SIN letter is fine, as the government no longer issues SIN cards. Signed credit card should work as well.
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Fan Zhang

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after several calls and bunch of mails , they gave me this kind of information ,and insisted that I should offer the SIN card ,not paper
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Dennis, Mobile Master

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Tell them this:
https://www.canada.ca/en/employment-social-development/services/sin.html

That the government no longer issues sin cards like David mentioned
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Fan Zhang

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I just got the inforamtion above( what I need to offer) 10min ago through facebook

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