REALLY BAD repair service

  • 1
  • Question
  • Updated 4 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Upgraded to a Galaxy S5 last week. Hadn't put the screen protector  on and on Sunday I accidentally bumped it into a glass jar and shattered the screen . I had purchased the "warranty" for it, only to find out it will cost me $130.00 to replacve the creen. The company that handles the repairs claims to get back to you within 24hrs of filing the repair request. That was on March  20. As of today, I March 23, I have NOT heard from them. To phone calls to them and all they say, is we are  assessing your request. IF Koodo can't come up with a better "partner", I think this WILL BE my LAST PHONE  with them
Photo of Bill

Bill

  • 80 Points 75 badge 2x thumb

Posted 4 months ago

  • 1
Photo of Dinh

Dinh, Mobile Master

  • 41,300 Points 20k badge 2x thumb
Bill,
Which "warranty" you bought with Koodo? Was it the "Koodo Phone Protection Plan"? What did it say when it charged you? did they follow the terms and conditions?
Photo of Allan

Allan, Mobile Master

  • 61,860 Points 50k badge 2x thumb
Just to make sure you filled out the service request here right?
https://www.phoneclaim.com/koodo/
Photo of Bill

Bill

  • 80 Points 75 badge 2x thumb
It was the Koodo Phone Protection, for $9.00 / month. I'm STILL waiting to talk with them. ALL the paperwork was filled out and sent in. They are just delaying approving it.
Photo of David

David, Mobile Master

  • 93,388 Points 50k badge 2x thumb
More info here. The replacement fee for your $500 phone is indeed $130, according to the supplier's website. 

This conversation is no longer open for comments or replies.