reactivated phone but mobile data doesn't work

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  • Question
  • Updated 4 years ago
  • Answered
My phone was reported as lost. I reactivated it, but my mobile data won't work. Help?
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Posted 4 years ago

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Ivan, Mobile Master

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Make sure that:

1. Your phone is NOT set to 2G only in your network settings;
2. Your mobile data is enabled on your device;
3. Your APN is correctly entered (and selected) (you can find more info here:

If none of the above work, please call customer support (611 from your Koodo mobile).