Reactivate account

  • 1
  • Question
  • Updated 11 months ago
  • Answered
I haven't had any money in my account to pay for over a month, so my account is no longer activated. But, I did buy my prepaid plan again, so do I gotta go to a store? Or can someone work their magic over the computer to reactivate my account?
Photo of Valerie Diamond

Valerie Diamond

  • 70 Points

Posted 11 months ago

  • 1
Photo of Goran

Goran, Mobile Master

  • 90,564 Points 50k badge 2x thumb
Is it not working? Not having money for over a month shouldn't deactivate your account once you top it up again for prepaid.
Photo of Erwin

Erwin

  • 23,546 Points 20k badge 2x thumb
Hey Val,


Try restarting your phone, as Goran mentioned, once you top up your account it will automatically reactivate your account.
(Edited)
Photo of Robert

Robert, Mobile Master

  • 103,644 Points 100k badge 2x thumb
Dint you need to buy the base plan again?
Photo of Dennis

Dennis, Mobile Master

  • 187,452 Points 100k badge 2x thumb
If your account has been out of money for 90 days or more, you will need to set up a new prepaid sim, account, and number