Reactivate account

  • 1
  • Question
  • Updated 9 months ago
  • Answered
I haven't had any money in my account to pay for over a month, so my account is no longer activated. But, I did buy my prepaid plan again, so do I gotta go to a store? Or can someone work their magic over the computer to reactivate my account?
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Valerie Diamond

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Posted 9 months ago

  • 1
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Goran, Mobile Master

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Is it not working? Not having money for over a month shouldn't deactivate your account once you top it up again for prepaid.
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Hey Val,

Try restarting your phone, as Goran mentioned, once you top up your account it will automatically reactivate your account.
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Robert, Mobile Master

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Dint you need to buy the base plan again?
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Dennis, Mobile Master

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If your account has been out of money for 90 days or more, you will need to set up a new prepaid sim, account, and number