Re-Activating my existing SIM card

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  • Updated 3 years ago
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I have not used my phone in months. I am now ready to start using it again and it states that my phone number is not valid and I can not re-register my sim card? What do I need to do to start using my prepaid service again?
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Autumn MeadowHawk

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Posted 3 years ago

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Sophia, Mobile Master

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I'm afraid you may have lost your account, Autumn :( You have to keep your base plan alive at least within 90 days of expiry. You'll need to buy a new SIM card and start a new account (with a new number).... what date did your plan expire?
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If its Prepaid I believe within 90 days you might able to get it back..try give them a call in this case.