Rate plan charge not waived

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  • Updated 3 years ago
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Charged for 'rate plan change' even though customer rep called me to offer a plan change and told me I would not be charged for this. Can I call to have this removed without being charged yet again for the phone call to customer service?
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Katrina Lukianchuk

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Posted 3 years ago

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Chad Burr, Mobile Master

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Absolutely, just call in again and explain what happened, they'll likely credit you.
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RudyW

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That was probably my just a mistake. You can call them, let them know what happened, that it was koodo who called to recco a change for you. I'm sure they will waive the charge. They are pretty decent at making up when they screw up.
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Yannick

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Hi Katrina, of course :) Just give us a call or send us an email http://koo.do/YqucV0 and we'll help you out! Thank you!

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