Rate for call from foreign country to another foreign country

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  • Question
  • Updated 2 months ago
Why my bill is so high, I did make some calls from China to France, and I also have the International Long Distance Saver$3/month add-on and the easy roam, based on my calculation, the rate is $2.5/min which is totally beyond what I expected, O consider they should consult the rate based on the https://www.koodomobile.com/help/long...
And I couldn’t find any pages state that the rate is that high, could anyone explain why is it so expensive? Thanks!
Photo of Lee


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  • confused

Posted 2 months ago

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Photo of srlawren


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@Lee Long Distance Saver only applies when you are in Canada, not when abroad. 

EasyRoam only includes calls either within the country you are in (China, in your case) or back to Canada. Reference:  https://www.koodomobile.com/easyroam, where it says 
  • Phone calls to numbers in Canada and your current country are included.

Since France is neither of those, you were charged pay-per-use rates, and I'm not surprised a call from China to France are charged at $2.50 per minute as per https://www.koodomobile.com/payperuse

Unfortunately, you misunderstood both Long Distance Saver and EasyRoam, and were unfortunately charged the correct rate.  :(  I wish I had better news for you.  Roaming sucks!