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However, I have no received any information about my plan on my bank account online, though this could be because I just recently got my monthly plan and Koodo will only send me a bill once the month has passed.
Otherwise, I have to pay my bills through the "Self Serve" service. The problem with that is that whenever I try to access the service, and it asks me for my email address, the service states that my email address is not recorded in the servers.
I know I used my credit card and gave my email address when I got the plan, so I know there was some way for either of those two options to be used as billing.
With this situation, I ask: How am I supposed to pay my bills, through my bank account or through the Self Serve service? If it's through my bank account online, how will I know whether I received their bill? And if it's through Self Serve, how do I register to be able to log in?