questions about switching from Bell to Koodo

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I am planning to switch from Bell to Koodo in August when my contract is up and I have a few questions. If I take in my old Bell phone, what do I need for Koodo to unlock it?
Also, if I use my old Bell phone for Koodo, then after it gets unlocked, does the format and layout change ? Thank you.
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Lisa Misty

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Posted 4 weeks ago

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Paul Deschamps, Mobile Master

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You don't get Koodo to unlock it, you need to contact Bell and have them unlock it as only the carrier it's from can unlock it.

Bring your unlocked phone to Koodo and pop in the Koodo SIM card and away you go. If you mean the set up as in your phone Homescreen switching it will if it's a Samsung phone and you'll have to set everything up again as it performs a factory reset (so back up everything prior) but others I don't believe do this. At least I haven't come across it.
(Edited)
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BobTheElectrician

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Many Android phones will maintain your home screen and originally-provided apps. Your contacts, photos and other personal data should be linked to your Google account. so that will remain the same. It would be best to do a backup.

I've done switches between US networks and Koodo a number of times on a Samsung Note 2 and an LG G3 and everything worked fine after a SIM swap and an extra reboot.

One thing you may have to do is change the APN file to access Koodo's data servers and choose Koodo as your new network provider. These are done very easily.

https://www.koodomobile.com/help/setting-data-your-non-koodo-phone

If you don't feel comfortable making these changes yourself, then I would suggest doing your Koodo registration at a retailer and have them handle everything before you leave the premises. You may find it worth the $30 activation fee they will charge you. They can at least earn it.
(Edited)
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Lisa Misty

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Thank you