Questions about cancelling a tab plan and associated fees

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  • Updated 2 years ago
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I want to buy a phone on a plus +tab and then cancel it a few days after. Reason for is that it is cheaper to do it this way then buy it outright. (currently on koodo prepaid).

 However, it comes with a free gift(charger). When I cancel, can i just return the charger? or do I have to pay the value to it? Also, am I paying for a month billing of the plan?
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Sang Lee

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Posted 2 years ago

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Chadwick, Mobile Master

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You cannot do this, as you cannot pay off your tab until 90 days has passed. This is why they put this into effect.

My apologies
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Chadwick, Mobile Master

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Thx Bob, i knew i heard it somewhere
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Sang Lee

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Interesting. When I try to buy online, the only disclaimer is this one:

"Any bonus gift you receive is yours after 90 days as a Koodo customer. If you cancel service before then, you agree to pay the value of it"

This would also imply that you can cancel service before 90 days.
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BobTheElectrician

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Have to be very careful implying anything when it comes to mobile agreements. Always assume it only means exactly what it says: paying the value of any gift or incentive probably means reimbursing any favourable discount you obtained on signing if you terminate early.
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Ivan, Mobile Master

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If you were to return the phone for a refund, you'd need to return the gift. If you're to settle your tab, the phone and gift are yours.
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Sam Dmitruk

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Say for instance you were to upgrade to the LG G3 or the Moto X Play on a $360.00 tab and were to cancel a day later.  To go on a $360.00 tab you actually receive a $50.00 activation credit (the phone is worth $410.00 and Koodo waives $50.00 on a tab).  If you cancel the service within 90 days you would pay the full price of the phone ($410.00) and have to return any bonus gifts (such as gift cards or wireless chargers).  Hope this helps to clarify things!
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Anna

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Hey everyone! When a phone is purchased on a Tab and you receive a free gift with it, the gift is charged back on the final invoice if the account is cancelled within 90 days of the activation date. Any activation credit that is provided directly on the Tab (ie, Sam's example) is not charged back with the cancellation.

If an upgrade or a new activation is done and the account holder is looking to do a complete Tab payoff but keep the account active, a 90 day period has to pass before the Tab payoff can be completed. I hope this clarifies!

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