Question about switching from Telus to Koodo

  • 1
  • Question
  • Updated 3 years ago
  • Answered
I am currently with Telus on month-to-month basis as my 2 year contract expired a couple of months ago. Now, I want to swtich to Koodo, and I am wondering whether I need to nofity Telus of my intention to switch to Koodo; I am asking this because I do not want to pay any 'fee' to Telus.
Photo of Hlee


  • 70 Points

Posted 4 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
Hi Hlee,

Nope, you don't need to notify Telus, if you port out your number Koodo, your account with Telus will be closed automatically. I would imagine you'll still be receiving a last bill, presumably of the current month plus any usage. You could ask Telus what is the most convenient time/day for you to switch, they'll be able to tell you :)
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
You would really need to consult your former contract with telus for those details but generally if you're on a month to month in would say to do the switch the day before your bill date. That way you get all you paid for from telus before the switch
Photo of JC


  • 1,020 Points 1k badge 2x thumb
You dont need to tell it to telus because ur on month to month anyways,but just to be sure tell them that ur moving or porting ur # on koodo. And for sure if u dont have contract u dont need to pay extra. U just need to pay for the last bill that they will charge u.
Photo of CW Crawford

CW Crawford

  • 70 Points
do I have to give telus 30 days notice to cancel
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
No. And if you want to keep your existing number, you must not cancel with Telus directly. Koodo will cancel your Telus line and bring the number over for you. You are responsible for any cancellation fees to Telus as per your contract (if you're still under a contract). If not, you'll just be charged for airtime/data used before cancellation.
Photo of CW Crawford

CW Crawford

  • 70 Points
want to switch to Koodo

This conversation is no longer open for comments or replies.