Question regarding old tab

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: positive tab mentions

Hi,
I have a question regarding the tab charge. I tried to upgrade the phone and  possibly my plan today. The Lady at the Koodo kiosk in Peterborough informed me that my tab is $0.00 and I don't have a tab credit. I left without purchasing anything.
 I checked my records of the bills from Koodo. I purchased the phone around April 2013 and purchased it on the old Tab system. Koodo deducted a tab charge every month till June 2015 when the Tab received a credit of $18.59 and reached $0.00. I was not aware of this till today.
I assumed Koodo should have deducted the same charge till the phone was paid off and then the tab charge would become positive and I'm sure I would have accumulated a substantial tab credit till today. On the other hand I could have chosen a better plan for less money without the tab or at least receive a no tab discount. I never authorized Koodo to change my plan and was never notified of the change. Even my husband accumulated a positive tab credit on his phone in less then two years, which he purchased before the new Tab system was implemented. Koodo is still contributing to his positive tab.
 I like Koodo and like to stay with Koodo but like to have this issue sorted first.
Photo of Arsenia

Arsenia

  • 80 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb
Hi Arsenia,

What probably occured was that Koodo had to clear all tabs that were activated for 2 years (or more) in June of 2015 which is why you got the 18.59$ credit. When they did that, they would of changed your tab to a no-tab account which is why you did not accumulate any credit.
Photo of Arsenia

Arsenia

  • 80 Points 75 badge 2x thumb
Hi Mathieu,
Thanks for the reply. If Koodo changed the plan to a no tab plan I shoud have received a no tab discount.
Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb
The no tab discount was also stopped around the same time. Koodo also targets special offers to people every now and then. Have you received any yourself? Sometimes the savings with these offers can be quite substantial!

This conversation is no longer open for comments or replies.