Question re: roaming add-ons

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  • Updated 2 years ago
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Koodo's roaming add-on option #1 includes texting only but does NOT include any outgoing MMS messages, while incoming texts are unlimited.  My question is, can incoming texts be MMS?  
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Kit

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Posted 2 years ago

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David, Mobile Master

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Likely not, as MMS require data, and the roaming plan you describe does not include a data stream. When in Canada, Koodo is able to assess which portions of the data stream are MMS, and they do not bill you for that. When roaming, Koodo does not have that level of control / management.
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Kit

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OK, fair enough.  But if you don't mind, I'd like to ask a follow up question.  To use that texting add-on in another country would I need to put the "international roaming" feature on my account?  And while in another country, with non-MMS texts covered under the $15 add-on, would I be charged roaming fees for those texts?   Thanks.
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David, Mobile Master

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Ask as many questions as you wish - we are always happy to respond to clearly worded, polite questions.

If you are travelling outside the USA, then adding the International Voice Roaming options would be needed to activate voice & SMS for your phone. If you want data, you would also need to add the International Data Roaming add-on.
(Edited)
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Kit

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OK.  So with those voice roaming and data roaming add-ons (which are free?) then someone could be in another country, with their phone on and active (i.e., not on airplane mode) and not incur any surprise charges on their bill?
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David, Mobile Master

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The voice roaming and data roaming add-ons effectively remove a block which otherwise prevents those phones connecting to the partner carrier's cellular network. If the phone is on, and data roaming is turned off on the phone, you would incur pay-per-use charges for every call you answer or make, and every text you send (incoming texts are free). If you turn on data roaming, you would also pay for any data consumed at pay-per-use rates. 

So, yes, with judicious use, you can easily escape high fees, by being cautious about how quickly you reach for your phone, or by having alternate options for those you really need to contact. I try to use email, Skype or FaceTime, etc while connected to Wi-Fi, rather than answering the ringing phone. On some trips, I have changed my voicemail, asking callers to email me instead.
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Kit

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Although if I get one of the 30 day roaming add-ons for either $15 or $40, then I won't incur pay-per-use fees, right? 
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David, Mobile Master

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If you stay within the limits of the package, your use attracts no additional fees. If you exceed those limits you will pay the pay-per-use rates for the excess use.

If you feel you have the need for more than the package provides, most will suggest unlocking your phone & getting a local SIM where you travel.
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Kit

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OK, thank you