Data booster usage vs data history

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  • Updated 3 years ago
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I have a prepaid account with data booster. I wonder why the data booster usage and the usage history does not fit?

I have 6.914 MB for the booster usage vs 1.825MB in the History.

My phone tells me I have used 1.81MB so I believe there is an error in the booster usage. I know it may not sesm much but it is almost 4 times what I have really used.

I wonder if there is any delay before it is ajusted?
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Posted 3 years ago

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Hi Jeef,

We'd like to take a closer look at this, but since this is a public site we can't open your account here in front of everyone.

You can call us up at *611 from your cell (it's a free call) and we'll give it a look-see.
If you see a good answer, give it a star.
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Jonathan I, Mobile Master

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It depends on when the meter on your phone was counting from. Make sure the dates are consistent.

It's tougher to get an exact amount of data use for a particular time frame on prepaid because boosters don't expire, so the amount used that shows on the booster could be from 2 weeks, 2 months, etc. And the chart built into the phone can't account for that. The booster usage in Self Serve is taken as correct.
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That is not a problem Jonathan, I can adjuste the period of the meter. From what I observe, when I use the mobile Internet, my booster goes down a little bit more than reality and later on it is adjusted.

It looks like there is a buffer period where the data is unacurate.

(Sorry for my English :))