I have been using my phone for the past 2.5 years. Last week, I got an email to "get a great new phone". I will have to pay off my tab though, and get the same deal already advertised in the website. The email mentioned to take a copy of the email to a koodo shop to get the deal. The employee there also wanted to take my phone, in order to get a new one. Why would I have to settle my tab, and give up my phone if I am getting the same deal. seems the employee didn't know what he was talking about.