Question about Self Serve

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  • Updated 4 years ago
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Hi there,

New to Koodo! I just started my plan with a Nexus 5 a few days ago. Whenever I try logging on to Self Serve, I only have "My Profile" options to change my email address, password, security question, and link accounts. Does it take a bit of time for it to update with all the things I can use Self Serve for, or am I missing something here? Thanks!
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Marina Jiujias

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Posted 4 years ago

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Photo of Sheila


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I think what's happened is you registered with a different email address than the email address you provided when you activated. Call *611 and speak to care about this
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Chad Burr, Mobile Master

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Either that or they set you up as acct manager. Same applies. Give em a call.

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