Question about process to order SIM online and port # from PM

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  • Updated 3 months ago
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Hello, I would like to ask a question about how the process works online to take advantage of the Public Mobile $40 4gb offer.
 
I went online to try an buy a SIM, and found out I need to complete the entire account creation and order process just to get a SIM card.
 
My plan at PM doesn’t expire until March 15th so I wanted to wait until March 14th before switching. I wanted to order the SIM online and have it delivered so I was ready to go, and I would have NO interruption in service.
I will also be porting my number from PM to Koodo.
 
I find it difficult to get to a Koodo Kiosk, and frankly would prefer to do it online.
 
I was reading somewhere that I can still go ahead and create my account and order the SIM, and that my billing wouldn’t start until I ACTIVATE the SIM.
Is this true?
 
Also should I ask for a new phone number first, and then port my PM number over after I activate?? Or do the porting process at the same time as creating the account.
The goal would be to have as little interruption to my phone service as possible. Obviously I will not cancel the PM account until the porting is done.
 
So I guess what I am asking is can someone explain the process to me. (Or confirm what I think is correct below as being true or not)
 
1) I go online, enter my promo code, create an account, select order SIM, give all my info, pick my plan, pay my $15.  I am assuming I should ask for a NEW phone number at this stage???
 
2) I get the SIM in the mail within a week, a day or two before my PM account expires on March 15th, I activate my SIM and my Koodo account.
 
3) I go online to port my PM number to my new Koodo account which can be done in less than 1hr.
 
Will the above method work? Or am I missing something?  Koodo is asking for my current PM number as a verification PIN, does this mean they will automatically Port the number and close the account immediately? Leaving me without service until the SIM arrives in the mail?
 
Any help appreciated, especially a reply from someone who has completed the process, or who knows how it will work.
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Tagor

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Posted 3 months ago

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Dinh, Mobile Master

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Hi Tagor,

If you open an account online and buy a SIM (not porting), there will be a new number (and a plan) associated with it, and the SIM is likely activated before it reaches you.

1. The promo code is associated with your public mobile number. You need to port your number in to get the offer (Otherwise, everyone would just do it and get the exclusive offer).

2, 3. See my comments and (1).

If you want that offer, Koodo will take your PM number right away and PM account is disabled. Because you didn't want to visit a store, then you would have to wait for the post to delivery.  This is a normal practice.

You don't have to visit a Koodo kiosk, I think wowmobile or bestbuy could also do it. However, I would suggest you call them to check in advance.
(Edited)
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Tagor

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Are you sure of this?  Because I have been reading different information....
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Dinh, Mobile Master

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That is the best knowledge I know about this issue. Could you post your "different information" here?

This is the official forum for Koodo customers, many can chime in if they would like to.
(Edited)
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Tagor

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You could absolutely be right, I have been web searching for a few days so I don't have the source.  I had read what I posted in my original question, that the SIM wouldn't be activated until it arrived and I went online to do so, and that I could ask for a new number and then port my PM number later. If my PM phone will be de-activated when I place the on-line order, and I have to wait "days" for the SIM to arrive in the mail, I may have to go to a Kiosk. I just prefer doing things myself on-line.
(Edited)
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Dinh, Mobile Master

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Normally, if you are a current customer (already having a SIM) when you upgrade your phone online, there will be a new inactivated SIM with the phone. Customers have to contact Koodo to switch SIM if they want to. However, for a new account, the SIM is normally activated with the plan and ready to use.
(Edited)

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