Question about order confirmation email

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  • Question
  • Updated 2 years ago
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I ordered a phone online and received the order confirmation, now on the confirmation is says it is being verified..... But when I filled all my info out it said I was approved. What are the chances of not getting the phone anymore?
Photo of Elyssa Nicole Gadsby

Posted 2 years ago

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Paul Deschamps, Mobile Master

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Is it possible that the payment with your credit card is being verified not the act of ordering the phone it's self
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Ranjan, Official Rep

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Hi Elyssa - at the time of order your information is checked to make sure that your address and payment details are correct. Once the order is submitted our team manually ensures that the account is in good standing and is eligible to proceed based on the order details. If there's any discrepancies or concerns the team contacts you. Otherwise, your order will be processed and shipped within the timeframe shared. All charges are applied to your method of payment at the time of checkout. In the event that the order needs to be cancelled the money is refunded. Hope that helps.
Is there any way other then a phone call that I could validate my purchase? I just received an email asking to call but there is no way for me to make a phone call any time soon due to noise at my house.
Or is there any way to find out what needs to be validated before calling? I don't want to waste anybody's time if I don't have the proper information needed when I call.
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Ranjan, Official Rep

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Unfortunately I can't confirm what information needs to be validated, so the only way to do so would be to call the number provided.
Ok thank you anyways.