Question about my tab

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  • Question
  • Updated 1 month ago
My tab had a credit balance of $150 and then I upgraded my phone which was $0 on a 2 year plan but its now showing I owe $270 for tab, shouldn't the credit I had have been put towards the new phone?
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Ayden J Pearson

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Posted 1 month ago

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Robert, Mobile Master

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It could have, isn't there a minus sign somewhere? 
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Ayden J Pearson

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This is what it is showing

Tab balance: -$270.00
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Robert, Mobile Master

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Maybe you had +150$ of tab, then the phone was 320$ on tab, which would make -270.

How expensive was the phone?
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Dinh, Mobile Master

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@Ayden: What Tab did you upgrade to? Was the tab credit still there?
(Edited)
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Dinh, Mobile Master

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@Ayden: Tab Medium should be $360. Have you checked if they did apply the amount but less than $150?
(Edited)
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Ayden J Pearson

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How would I check it?
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Mats

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Do you have the email they sent you after you made your purchase? That would have your purchase details and what happened.
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Dinh, Mobile Master

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You could contact Koodo directly and ask about the Tab credit. I would suggest you contact them through facebook (https://www.facebook.com/Koodo) to avoid the wait on phone.