Question about my data/ plan upgrade.

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  • Updated 11 months ago
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So I got a notification I had used all my data for the month, and I decided to change my plan since Koodo has some great deals going on right now. I Changed to the new plan a day or two ago. However, when I logged onto self serve, it says that my data is still turned off, that I have to pay to unlock it, and that I am being charged for the month under the new plan, not my old plan. I was wondering if there was a way to turn my data back on without having to pay? I do have unused data since I upgraded my plan. 
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Emily Wood

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Posted 11 months ago

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Robert, Mobile Master

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Hello Emily,

I'm not sure you would need to pay in order to reactivate it. I think it's a bug in the system so you would need to contact Koodo in order to solve it. (www.m.me/Koodo)
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Emily Wood

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Okay, I thought I might, but I'm always hesitant to. I'm always worried they will charge me. 
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Emily Wood

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Thanks for your help!
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Bernard, Official Rep

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Looking at your account all seems to be working fine Emily. I see data usage on your account as of today. 

Customer service fees do apply to all transactions one can do themselves for free online. That of course doesn't apply to inquiries. Best way to contact us is via private messaging on Facebook. This avoids waits on the phone.