Queer phone app locks the phone

  • 1
  • Question
  • Updated 4 years ago
  • Answered
My Sansung S11 is locked into a app that looks like a phone. Goes there at boot, and I can't go anywhere else. Can start and stop the phone, but can't get to any other app or menu.
Photo of James Martin

James Martin

  • 140 Points 100 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,808 Points 50k badge 2x thumb
I doubt the phone app has a sexual orientation. Not trying to be sensitive here but that's offensive.

Take the battery out of the phone.
Photo of James Martin

James Martin

  • 140 Points 100 badge 2x thumb
I'm sorry, I didn't know that queer has that conotation. I'll use "strange" then - the app looks like a phone, but it doesn't phone, olny wants to dial emergency numbers. If someone can help me do a "safe" like you can from windows, it would be nice. Then I could delete the app.

James
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,808 Points 50k badge 2x thumb
In the sense you used it, some would raise it to be a bigger issue.

On with the help!

Did you take the battery out of the phone?
Photo of James Martin

James Martin

  • 140 Points 100 badge 2x thumb
I took the battery out, but that doesn't change anything.

James
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,808 Points 50k badge 2x thumb
Any errors come up about a SIM card at all?
Take the battery out AND the sim card. If you have something of soft material, give the sim card a gentle wipe on the chip then put it all back in and power it up. If that doesn't change anything, there is a chance you may need to do a factory reset on the phone.
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,270 Points 100k badge 2x thumb
While the phone is off hold down the volume down button and then hold down the power button just long enough to turn the phone on but keep holding volume down button until the phone loads. You should see the words safe mode in the bottom left of the screen.
Photo of James Martin

James Martin

  • 140 Points 100 badge 2x thumb
What happens is that a warning comes up saying a custom OS can cause critical problems...Volume up: continue, Volume down Cancel. When I press up volume it says downloading, but does nothing.
James
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,270 Points 100k badge 2x thumb
First off you should have cancelled from that screen not continue.
Make sure your pressing the volume down only and not the volume up and down at the same time.
If that still brings up the screen you had then try the process using the home button I don't have the phone on my right now so I can't try it to see which button it is on that model.
Photo of James Martin

James Martin

  • 140 Points 100 badge 2x thumb
When I press volume down it boots as normal. There are no actual buttons, just four "soft" buttons along the bottom, from left to right, menu, home, return, search.

I read about hard and soft resets. Maybe they are the answer? Could I put the simm into another phone to save the contacts?

James
Photo of John Burke

John Burke, Mobile Master

  • 71,346 Points 50k badge 2x thumb
Your Contacts (provided you set it up to save as "Google Contacts" are automatically backed up for you.
Log into http://www.google.com/contacts/ from a PC to check.
Photo of James Martin

James Martin

  • 140 Points 100 badge 2x thumb
Unfortunately they are not in google contacts.
Photo of James Martin

James Martin

  • 140 Points 100 badge 2x thumb
I suspect a virus. Is this possible? And what about hard and soft resets?

James
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
On the s2x its power and volume up while the strange phone is off. You'll boot into recovery where you can factory reset the device.

Also Queer has more than one meaning depending on your age, geographic location, and of course the context you use it in. In this context the user plainly was referring to strange.
Photo of James Martin

James Martin

  • 140 Points 100 badge 2x thumb
Ha, the last laugh is on me! What I thought was a strange, virus-like phone app was really the phone lock! It was requesting my pin. Fortunately I remembered it and and things got normal again. I don't know what caused it to be turned on suddenly.
And accept my apologies for using the queer. I had no idea it would get taken that way, and I should have used the word strange. Lesson learned.

James
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,808 Points 50k badge 2x thumb
There was one time where my phone screen was not turning on at all and I was ready to throw it. Turns out the phone wasn't even powered on.

This conversation is no longer open for comments or replies.