Q5 shuts down by itself.

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  • Updated 3 years ago
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My Q5 has started to shut down by itself when the battery is between 50-55% is anyone else having this problem.
The only way that I can get it to restart is to plug it into the wall charger and wait for it to recharge to over 55%.
The warranty runs out in one month and I am wondering if I can get it repaired or replaced.

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Posted 3 years ago

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Daniel Kim, Mobile Master

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Bring it to a koodo kiosk and have them take a look at it, you should be fine since you still have a month of warranty remaining.
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Mayumi, Mobile Master

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If it still under warranty, you should get it repaired.
I would bring it to a Koodo store and ask them to send it for repair under warranty.
They will tell you if there are charges occur, then you can decide to go for it or go to local repair shop.