Q: Transfer of ownership from postpaid to prepaid account (different person, incl. warranty)?

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  • Updated 2 weeks ago
Hello!

Say, I've received a phone from someone who purchased it online and handed it to me in person.

Since buying it online means you also get a new SIM card and postpaid plan (please correct me if I'm wrong), is it possible to terminate the postpaid account, link the new SIM to my existing prepaid account, keeping the old number? (Or even better, use my existing SIM?)

Also, if I need to get the phone repaired, do I have to hand in the original proof of purchase from the person who bought it for me, or is that not how it works?

The reason I'm asking this is because I don't have a Canadian credit card and so I can't order the phone online, and I can't go to the store either.

Thanks!
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Ron

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Posted 2 weeks ago

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Goran, Mobile Master

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You don't need to get a new postpaid plan in order to get the phone. Perhaps if you wanted to take advantage of a sale that is for new activations then yes.

There is no need to link a new sim card to anything. You can just put your current sim card in without issue.

As per the warranty page you would need to bring proof of purchase: https://www.koodomobile.com/help/warr...
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Ron

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Hi Goran, thanks for the reply.

On the Koodo online store, when I click "Add to cart" it charges $15 for a new SIM and I also have to click "Add a plan" (minimum is $35 Canada-wide Talk & Text) in order to progress. What's up with that?

Checkout eventually leads to the "Create Account" page, which asks for CC information (and mine doesn't match my shipping address, since my card's not Canadian)
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Goran, Mobile Master

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They can cancel it right away even.
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Ron

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Alright thanks everyone, looks like there's no easy way around getting a phone online directly without a Canadian CC. I'll figure something out.
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Goran, Mobile Master

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Is there any reason in particular you really want to buy it off of Koodo?
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Ron

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It's the Essential phone I'm looking at, which is only officially sold by Telus and Koodo in Canada.
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Dinh, Mobile Master

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@Ron: you can check in with Telus store or besbuy and see if they are selling outright Essential phones
(Edited)