Putting {Prepaid} Service on Hold

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  • Updated 9 months ago
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I believed my phone to be unlocked. I bought a Koodo SIM, set up my account as a prepaid customer {$35} and then realized my phone was in reality locked. How do I put my Koodo services on hold while I unlock my phone. I am 5 days into my 3O day prepaid cycle.
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Danielle

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  • unsure

Posted 9 months ago

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Camilo_A

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Hi there...

It is a prepaid service, so there is no way to put it on Hold... even though, if you do not top up your account, it will not be cancelled, services will not work for sure, but you will have 90 days to Top Up again before account is completely closed. 
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Danielle

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Okay, thanks !
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Sophia, Mobile Master

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What phone do you have? Usually unlocking the phone takes about a day, sometimes less. You shouldn't have to wait long before you can use it :)

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