is there anyway to put a phone on hold online (I don't want to call if i don't have to)...I need to put a friend's phone on hold (it is under my account/name) and I'd rather just do it online if it is possible
Yes you can. Log in to your account go to the Mobile Phone tab then to Change PLans and one of the "plans" is Seasonal Hold. It will allow you to keep the number but otherwise no use on the phone. $15 a month.