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Therefore, what I suggest, is to add what option corresponds to what service that after this text :
You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Hours of Operation
Monday − Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm
#1 : checking your airtime usage,
#2 : technical support
What do you think?