Purchasing new phone using tab with exisitng plan?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: positive tab mention

Hi.. I want to use my tab (my balance is positive) to purchase a new phone. However, in order to check out a plan is required, but I already have a plan? How do I go on abouts to checking out with this phone if I already have a plan? Thanks.
Photo of Jimmy Huynh

Jimmy Huynh

  • 70 Points

Posted 4 years ago

  • 1
Photo of Rocky Balboa

Rocky Balboa

  • 20,414 Points 20k badge 2x thumb
Do not order your phone online. This will activate another line for you. I'd suggest you redeem your tab in store.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
Log into self service first before adding the phone tonthe cart. That will allow you to use your tab towards a new phone and it won't open another line for you.
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 140,002 Points 100k badge 2x thumb
Once you add the phone just skip to checkout.

This conversation is no longer open for comments or replies.